Elmarr Floral Studio is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights regarding your personal data.

Depending on how you interact with Elmarr Floral Studio, we may collect:

• Your name

• Billing and delivery addresses

• Email address

• Telephone number

• Order, booking and subscription details

• Personal messages provided for gift orders

• Information submitted through contact forms or enquiries

• Any other information you choose to share with us

Payment information is processed securely by our payment providers and is not stored by Elmarr Floral Studio.

How We Use Your Information

We use your information to:

• Process and fulfil orders, bookings and subscriptions

• Deliver flowers and other products or services

• Contact you regarding your order or enquiry

• Manage The Flower Share subscription

• Respond to customer enquiries

• Send marketing communications where you have chosen to receive them

• Meet our legal, accounting and tax obligations

• Improve our website and customer experience

We will only process your personal information where we have a lawful basis to do so.

Elmarr Floral Studio will never sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Squarespace (website and online store)

• Stripe (payment processing)

• Delivery partners where applicable

• Professional advisers where required

• Government or regulatory bodies where legally required

These organisations only receive the information necessary to provide their services and are responsible for protecting your data.

If you choose to receive marketing communications from Elmarr Floral Studio, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will never send marketing emails without your consent where consent is required by law.

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support the functionality of our online shop.

You can manage or disable cookies through your browser settings.

We only keep personal information for as long as necessary to fulfil orders and bookings, meet legal and financial obligations, resolve disputes, or comply with applicable laws.

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Request restriction of processing

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Our website is hosted by Squarespace and payments are processed securely through Stripe. These providers may process your information on our behalf in accordance with their own privacy policies.

Our website may also contain links to third-party websites. Elmarr Floral Studio is not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Elmarr Floral Studio
Wiltshire, United Kingdom

📧 hello@elmarrfloralstudio.co.uk